GTE Sucks Customer Reviews and Feedback
GTE Corporation, formerly General Telephone & Electronics Corporation (1955–1982), was the largest independent telephone company in the United States during the days of the Bell System. The company operated from 1926, with roots tracing further back than that, until 2000, when it was acquired by Bell Atlantic; the combined company took the name Verizon.
Alecia mentioned, "Purchased a phone from Verizon. Received phone and tried to activate it. Called customer service and was hung up on at 7 when they closed. Got connected with a "live agent" via chat support. They couldn't figure out why my phone was to be activated in three days nor could they fix the problem. Disconnected or transferred three times and had to restate my problem each time. Ultimately the tech support told me that they could cancel my activation 3 days from now but it would take an additional 3 days to get the phone activated. I've been a customer for 20 years in ready to switch carriers. Verizon Support does not have a clue what supporting customers means."
Former Employee - Member Relationship Officer says"Management is not helpful, unethical behaviors overlooked. District managers have no idea what managers are doing."
Former Employee - Anonymous Employee says"Yes, the PTO and pay at GTE Financial are awesome! We pride ourselves on hiring a top-notch management team – in fact, it’s a huge priority for GTE Financial – however, it sounds like you didn’t have that experience and we are disappointed. We are taking proactive steps to improve by providing quarterly reviews to assess the performance of each of our employees and by doing an annual employee survey to better understand the ways in which we can continue to train and coach our employees to be the very best."
Former Employee - Member Relationship Officer says"We are sorry to hear you were unhappy with the management at GTE. Hiring a stellar management team is a huge priority for GTE Financial. GTE provides annual reviews to assess the performance of each of our employees . We also provide our employees with annual employee surveys to better understand the ways we can continue to train and coach our employees to be the very best."
Former Employee - Anonymous Employee says"We are so glad you were happy with our employee benefit programs. We are sorry to hear you were unhappy with the management at GTE. Hiring a stellar management team is a huge priority for GTE Financial. GTE provides annual reviews to assess the performance of each of our employees. We are always striving to improve."
Current Employee - Anonymous Employee says"Poor training, managers who do not belong in management positions, AVPs and VPs who are not qualified, and a lack of integrity and vision when it comes to sales. Talent sells you on their "culture" but CFC managers ignore it and do their own thing. Previous CEO was ineffective and new CEO has yet to prove himself."
Former Employee - Anonymous Employee says"Where do I start. The CFCs are severally understaffed. The company prides themselves as being there for their employees, but that's a lie. I saw so much back stabbing, manipulation, nepotism, and lies while working at the company. HR is a joke. They are not there to help you, so if you have an issue zip it up or you will get fired. Especially if you are getting harassed by another employee. I could go on. Surprisingly my experience is very common in this company."
says"If you weren't part of the "crowd" you can forget about any longevity or stability for your family. Though there were many people let go it's sad to find out about your own demise before it happens due to the loose lips of an Avp."
Member Care Advocate (Former Employee) says"When I first started at Gte they made it seem like the best place to work ! Wrong! They lie to you, can’t take days off on holidays everything is blacked out not enough money for what you do , it’s extremely stressful I build anxiety and it’s not the job but management that makes you feel that way! They choose members ovee you if you work here make sure you become best friends with management and higher up if not good luck!High turn over no one stays"
Indirect Account Executive (Former Employee) says"Management here is poor. They do not treat you fairly and do not know how to talk to people. It was a very stressful time going to work here everyday, not knowing if you were going to be allowed to work due to your personal beliefs."
Fraud Analyst (Former Employee) says"I know a paycheck is better than nothing, but at some point you have to choose your sanity over the paycheck... this company isn’t going anywhere, so take a breathe but don’t get attached and don’t lose sight of your personal goals. GTE will leave you exhausted, demoralized and used..."
CONSUMER LOAN FUNDING SPECIALIST (Current Employee) says"With the new CEO values withing the Credit Union has changed. GTE has gone from a credit union to a bank. Even the members have felt the change along with the forced mentality for the employees. There is no job security there any longer. One minute you are the favorite the next you have been let go.free gymdoing the job of 10 people"
Teller (Former Employee) says"the work life balance is impossible if you have a family there is no time off have to work about 50 hours a week they always shorten lunches work 10 hour days plus weekend"
Customer Service Representative (Current Employee) says"The credit union wants to portray that it is the best place to work when it is really not. All the key departments that have main back office functions are severely understaffed. The employees in these areas are overworked, underpaid and stressed to the max but expected to do the work of 2 or 3 employees. Management tells you they are there for you and then when you need them they are not able to assist. The credit union has constant re-structure of departments under different managers who do not take the time to learn the areas functions but then make changes based on assumption which negatively impacts that department.very team basedhorrible work conditions and environment."
MRO (Former Employee) says"Horrible company, all they care about is numbers and if your meeting your goals. All they want to is to up-sell the member to get a higher product so the bank can make more money. I worked there for 2 years, at first it was nice but then later on you truly notice how fake the managers can be and how bad GTE as bank truly is. horrible to bank with, EVERYONE is replaceable, it does not matter how many hours Or years you put in that company they will fire you in a heartbeat. There are many banks out there trust me from my experience and from MANY others who STILL work there trust me DONT try at GTE."
Customer Service Representative (Former Employee) says"They will work you for every cent they pay you. Management is a clique and if you don't kiss up you will be an outsider. Co workers and supervisors are helpful and extremely over worked. Most enjoyable part of job is punching out to go home. Members are abusive and management is a joke."
Member Relationship Officer (Current Employee) says"Since the company restructure, the culture has been nothing but sales based. Management is going downhill. Customer service is so backed up. Members constantly complain that this no longer feels like a credit union and I agree."
Member Relationship Officer (Current Employee) says"Lack of Motivation with team and employee engagement. Called out in front of other employees, lack of support and training in branches, lack of knowledge by leaders, huddles are negative, schedules are constantly changed no consistency, no work life balance, no incentives or recognitions. Expectations to do more for less. Management makes excuses for poor behaviors, lack of communication"
Branch Manager (Former Employee) says"Goals are set by people that do not understand the CFC (branch) world. They make changes that effect the daily day to day activities in an office with no regard for how it will effect the associates."
Undisclosed Upper Management (Former Employee) says"On the outside it may seem like a fully functional, engaging environment that supports employees and its members. But its an illusion, that clings to decades of built institutional elements that give the impression of value. The CEO is a snake. Be warned he smiles to your face yet literally cuts you to pieces from behind. He has left a trail of decay as his ambition has literally destroyed anyone or anything in his way to power as he weaseled his way into his current role. Its sad to see the board is glitzed by the sparkle of regular free luxury trips and regular perks, when they fail to ask even the most basic of accountability questions. Be warned, if you expect to grow in this environment, you better be on the "inner circle," because that may be the only way to advance or survive.Some departments have some incredible peopleHigh fees, more bank like than ever"
Customer Specialist (Former Employee) says"If you are looking for growth, respect, stability and a company with good morals then this is not the place. Management consistently turns their nose up at you and yet only 1 out of 4 know how to work the daily systems. There is scandal from management to the top. If you speak your mind to help improve the weakness among management and employees you will be let go without warning on trumped up accusations. The member care team gets this treatment the worst and this is why it is a revolving door. The pay is decent, the culture is very good. They do support a lot of charities. Your 1st couple years you will be recognized but after that you just become another head in the building. They do have criminals for management and try to force you to sign a non disclosure on that particular scandal. There is an awesome wellness program and the benefits plus 401K is great, although Company match earned withdrawal is at company's discretion. So do not hold your breath. PTO is very good along with volunteer time as well as tuition reimbursement program. A lot of pros but way more cons."
Strategy Manager (Former Employee) says"The upper management at GTE Financial doesn't seem to know what they want to be. They force members to use unforgiving machines instead of tellers, before successfully rolling out enhanced mobile options. Their virtual platforms are intuitive to the average members. Despite the investment in technology their front line staff expectations have been growing, their positions are more difficult than ever with additional tasks but the organization continues to shrink the force. and with turn over each center is almost perpetually understaffed. even when full staffed they are poorly trained. For a credit union of their membership number they are considerably understaffed. And while the membership number is growing the average deposit shrinks as members look elsewhere for service.good compensationstress"
Member Relationship Officer (Current Employee) says"VP's and management micromanage to death. Employees are anxious and sick to their stomachs on a daily basis. It's worse more than ever due to the restrictions of having to work from home. I've been in banking for 10 years and have never seen anything like it. This is truly worse than a bank. If I knew then what I know now I would have never left my last job."
Virtual Member Experience Specialist (Current Employee) says"Seems like the only way to move up is to be in the "In" crowd. The workday is stressful due to short staffing and lack of management assistance. Managers are rarely around, and when they are they just talk about their personal lives and pass questions off to low level employees. Getting to use your PTO is near impossible, as the staffing levels are low, and managers play favorites."
Financial Service Representative (Former Employee) says"Stressful. Management not available to hear your concerns. They will work out of you every single penny they pay you. Will not work there again."
Virtual Loan Officer (Current Employee) says"The company has set a 2018 sales goal that at first was not impossible to achieve, but changed when company raised interest rates twice, each time higher than competitors in the area. Also, its best if you keep to yourself as workplace friendships seem frowned upon by management.Generous to Charities/ Decent pay scaleHigh sales goals and turnover/"
Finance (Former Employee) says"This company definitely has a mix of strengths and weaknesses. They do a good job offering work/life balance. It was rare to work more than 40/hrs per week with a decent amount of PTO. However, I never felt like there was any job security at this company. Individuals seem to fall out of favor with management for unknown reasons. Some of the departments certainly lag their peers in terms of technical acumen. That means there is opportunity to improve a business unit but it can be difficult to pull the institution forward. Management was willing to fund training which was nice, but often disagreements among management led to initiatives falling apart.Good facility with an on site gym, walking trail, and basketball court.Limited upward mobility. Company financial performance is in the bottom of it's peer group. No cafe."
Member Care Advocate (Former Employee) says"Always busy, because not enough staff. Job fast paced, and the company is always trying to compete with similar companies. Lots of training when new systems get implemented. Beware if you don't make your sales goals.Nights and weekends offChanging hours"
Denny Christensen says"Its stuck in my obd2 port that's not good. And my car idles rough but it need a remap tune anyhow. But I have felt some top end performance at 5500 rpm and up. All and all 1-10 I would say it's a 6.5 on performance"
Thomas says"Wish you had an app for your phone that linked to the chip but I felt a difference within a week!"